Harrow Cleaners Terms and Conditions of Service
These Terms and Conditions set out the basis on which Harrow Cleaners provides cleaning and related services to its clients. By placing a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, company, partnership, organisation, or other entity that requests or receives services from Harrow Cleaners.
Company means Harrow Cleaners, the provider of cleaning and related services.
Services means domestic, commercial, end of tenancy, deep cleaning, and any other cleaning or ancillary services offered by the Company from time to time.
Premises means the property or properties where the Services are to be carried out.
Cleaner means any employee, contractor, or representative appointed by the Company to perform the Services.
Agreement means the contract between the Client and the Company comprising these Terms and Conditions and any written or verbal booking confirmation or quotation.
2. Scope of Services
The Company provides domestic and commercial cleaning services, including but not limited to regular cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and related services as agreed with the Client.
The exact scope of work, including tasks, frequency, estimated duration, and any specific requirements, will be agreed at the time of booking or quotation. Any services not expressly agreed at that time are considered outside the scope of the Agreement and may incur additional charges if later requested.
The Company reserves the right to amend the range of services offered at any time. Any such change will not affect existing confirmed bookings unless otherwise agreed in writing with the Client.
3. Booking Process
Bookings may be requested by the Client through the Company website, in writing, or verbally. A booking is not confirmed until the Company has accepted it and issued a confirmation, which may be verbal or written.
The Client is responsible for providing accurate information when making a booking, including full address, access instructions, parking details, type of Premises, size of the area to be cleaned, and the nature of the required Services.
The Company may request photographs, a site visit, or additional information before confirming a booking, particularly for large or specialist jobs such as end of tenancy or deep cleaning.
Any quotation provided by the Company is based on the information supplied by the Client. If on arrival the Premises differ materially from the description provided, the Company reserves the right to amend the quote, change the scope of work, or refuse to carry out the work. In such cases, a call-out or cancellation fee may apply.
4. Pricing and Quotations
Prices may be provided as hourly rates, fixed fees for specific services, or a combination of both. All pricing details will be communicated to the Client before confirmation of the booking.
Unless otherwise stated, quotations are estimates based on typical conditions and reasonable access to the Premises. If additional time, resources, or specialist equipment are required due to the condition of the Premises or undisclosed factors, additional charges may be applied.
The Company reserves the right to revise its prices from time to time. Any changes in pricing will not affect confirmed bookings already accepted by the Company, unless the Client requests changes to the scope of work or the Premises conditions require extra work not covered in the original quote.
5. Payments and Invoicing
Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or may invoice the Client after completion for certain services, particularly commercial arrangements.
Payment may be made by accepted methods such as bank transfer or card payment, as communicated by the Company. Cash payments may be declined at the Companys discretion.
For one-off domestic services and end of tenancy cleans, payment is generally due on the day of service, either in advance or immediately upon completion. For regular cleaning services, payment is typically due on or before the scheduled cleaning date, or according to an agreed invoicing cycle.
For commercial Clients, payment terms will be set out in the relevant quotation or service agreement. Unless otherwise agreed in writing, invoices are due for payment within 14 calendar days of the invoice date.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts and may suspend or cancel further services without liability. The Client shall be responsible for any reasonable costs incurred by the Company in recovering overdue payments, including legal and collection costs.
6. Cancellations, Rescheduling and Access
The Client may cancel or reschedule a booking by giving notice to the Company. For most domestic and standard bookings, a minimum notice period will apply, which will be specified at the time of booking. If insufficient notice is given, a cancellation or rescheduling fee may be charged.
If the Cleaner arrives at the Premises and is unable to gain access, or if the job cannot proceed due to circumstances within the Clients control such as lack of keys, incorrect address, no parking where pre-agreed is required, or unsafe conditions, the visit may be treated as cancelled and a full or partial charge may apply.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, vehicle breakdown, severe weather, or other operational issues. In such cases, the Company will endeavour to notify the Client as soon as reasonably practicable and to offer an alternative appointment. The Company shall not be liable for any indirect losses arising from such cancellation or delay.
7. Client Obligations and Access to Premises
The Client must provide safe and reasonable access to the Premises, including necessary keys, alarm codes, and instructions. The Client shall ensure that the Premises are safe for work and will notify the Company of any health and safety hazards, security systems, or particular risks that may affect the delivery of the Services.
The Client is responsible for providing basic utilities such as water and electricity, and for ensuring that lighting, heating, and ventilation are adequate for the Cleaner to perform the Services efficiently and safely.
The Client shall inform the Company in advance of any precious, fragile, or high-value items on the Premises and may request that such items are excluded from the cleaning area. The Company reserves the right to decline handling or cleaning items it considers especially valuable, delicate, or at high risk of damage.
8. Cleaning Standards and Satisfaction
The Company aims to deliver a high standard of service. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company as soon as possible and in any event within 24 hours of completion for one-off cleans, or by the next scheduled visit for regular cleaning.
Where a complaint is accepted as justified, the Company may at its discretion arrange a re-clean of the affected areas or offer a reasonable adjustment. The Companys liability in such cases is limited to the cost of re-performing the Services in question, subject to the limitations set out in these Terms and Conditions.
9. Liability and Insurance
The Company will exercise reasonable care and skill in performing the Services. The Company maintains appropriate insurance cover for public liability and, where applicable, employer liability.
The Client must report any alleged damage or loss arising out of the Services to the Company in writing as soon as reasonably possible and in any event within 24 hours of completion of the work or of the Client becoming aware of the issue. The Client shall provide all relevant information and evidence reasonably required for the Company and its insurers to assess the claim.
The Company shall not be liable for normal wear and tear, pre-existing damage, discolouration, or deterioration of surfaces, fabrics, or materials. The Company will not be responsible for damage resulting from defective materials, poor installation, or inherent weaknesses in items or surfaces being cleaned.
The Company shall not be liable for any loss or damage arising from the Clients failure to follow the Companys instructions or recommendations, or from the Clients failure to remove valuable or fragile items from areas to be cleaned.
To the maximum extent permitted by law, the Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity. The Companys total aggregate liability for any claim or series of related claims arising out of or in connection with the Services shall be limited to the total amount paid by the Client to the Company for the specific service giving rise to the claim.
10. Waste Handling and Environmental Regulations
The Company will comply with applicable waste and environmental regulations when disposing of waste generated by its activities. Standard household waste such as vacuumed dust, general rubbish from cleaning, and packaging from cleaning products will be managed in accordance with local waste collection practices at the Premises.
The Company is not a licensed waste carrier for large volumes of household or commercial rubbish, construction waste, hazardous waste, or bulky items. Unless expressly agreed as part of a separate service, the Company will not remove such waste from the Premises. Responsibility for arranging lawful disposal of such waste rests with the Client.
The Client agrees not to request the Company or its Cleaners to remove or dispose of hazardous, controlled, or restricted waste, including but not limited to asbestos, clinical waste, sharp objects not safely contained, chemical drums, solvents, paint tins with liquid content, or electrical items requiring specialist disposal.
If hazardous or unlawful waste is discovered during the provision of the Services, the Cleaner may suspend work in the affected area and report the matter to the Company. The Client may be advised to arrange specialist removal. The Company shall not be liable for any delay or incomplete work resulting from such circumstances.
11. Client Property and Keys
Where the Client provides keys or access devices, the Company will take reasonable care to ensure their safe custody and use. Keys will be stored securely when not in use and will only be used to access the Premises for the purpose of providing the Services.
The Company accepts no liability for loss or theft from the Premises where there is no clear evidence that such loss or theft was caused by the Cleaner. The Client is responsible for securing valuables and ensuring that appropriate insurance cover is in place for the Premises and contents.
12. Health and Safety
The Company is committed to operating in accordance with relevant health and safety legislation and guidance. Cleaners are instructed to work safely and to use equipment and cleaning agents in accordance with manufacturers instructions.
The Client agrees to provide a safe working environment, including ensuring that floors and access routes are clear of unnecessary hazards, pets are controlled where necessary, and any known risks are disclosed to the Company before work starts.
The Company reserves the right to withdraw its Cleaners from any Premises where they feel threatened, unsafe, or exposed to unreasonable risk. In such circumstances, the visit may be charged in full or in part at the Companys discretion.
13. Force Majeure
The Company shall not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, natural disasters, strikes, transport disruptions, pandemics, government restrictions, or other events commonly described as force majeure.
14. Data Protection and Privacy
The Company may collect and process personal data relating to the Client for the purposes of managing bookings, providing Services, administering accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection laws and the Companys privacy practices.
The Client is responsible for ensuring that any personal data they provide is accurate and up to date and for informing the Company of any changes relevant to the provision of the Services.
15. Variations and Amendments
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to any new bookings made after the date of the update. For ongoing or regular service arrangements, the Company will notify Clients of any material changes that may affect their existing Agreement.
No variation to these Terms and Conditions shall be effective unless expressly agreed by the Company. Any special terms agreed with a Client will apply only to that specific arrangement and will not constitute a general variation to these Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions and any disputes or claims arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, or additional written agreement between the Client and the Company, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, correspondence, and understandings.
By making a booking with Harrow Cleaners or allowing work to commence, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
